How to Troubleshoot Network Issues

Experiencing network issues is inevitable — but they don’t need to derail your entire work day. The faster you troubleshoot network problems, the quicker you can get back to peak productivity. In this article, we’re teaching you how to troubleshoot network issues using Network Troubleshooting tools.

Briefly, let’s go over what network troubleshooting is and how it can help you.

Network troubleshooting is the combined processes of identifying, locating, and resolving network issues located anywhere along your network.

So your users are complaining about poor network performance — what now?

Before you can even begin to troubleshoot network issues, you need a tool to help you understand what the network problems are, and what’s causing them.

These Monitoring Agents monitor all ends of your network to identify network problems and collect the information to help you troubleshoot.

Measuring these key network metrics will allow you to better understand if something is wrong with your network.

Obkio will notify you of events like substantial packet loss between certain sites, or users experiencing high levels of jitter during VoIP calls, and more.

You may have an idea that something is wrong with your network, but you may not know the extent of it.

Using Obkio, perform a network assessment to get an overall idea of the health of your network and identify areas of your network that are being affected by poor performance.

With Obkio, you can create your own dashboard with a summary of your network metric measurements, the results of speed tests, and a detailed analysis of any network issues that may have been discovered.

You can identify:

Obkio offers different features to help you with this process:

To help you truly identify network problems, Obkio uses aggregation to show you the worst metric measurements to highlight network issues, where they happened and what is the cause.

For example, when measuring packet loss, the packet loss displayed over an aggregated period of 1h is the worst packet loss of all the small 1-min periods in the hour.

If you measure the average packet loss every 4 hours, the average may be good, but you can have 80% during a few minutes — which signals a big problem.

To immediately detect intermittent problems when they happen, Obkio sends network alerts based on historical data. As soon as there’s a deviation in the historical data, and your network is experiencing any performance degradation, Obkio sends you an alert.

We always recommend reaching out to your Service Provider (MSP or ISP), to help you troubleshoot.

But this time, you won’t get stuck dealing with level 1 support telling you to just “reboot your modem.” With all the data you’ve collected using Obkio, you can hold your Service Provider accountable and give them all the information they need to troubleshoot.

This way, your MSPs network engineers can see the problem, change the traceroute options and validate that their changes are fixing the problem.

To simplify the way you troubleshoot network issues in the future, you need to be proactive at identifying them.

Deploying a Network Monitoring & Troubleshooting tool like Obkio for continuous end-to-end network monitoring ensures you always have:

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